Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

At Nodewarden, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring and analytics platform and related services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company name and billing information
  • Password (encrypted and never stored in plain text)
  • Profile preferences and settings

1.2 Third-Party Authentication

When you sign in using third-party services (Google, GitHub, Facebook, Apple), we may receive:

  • Your name, email address, and profile picture
  • Public profile information as permitted by your privacy settings
  • Unique identifier from the authentication provider

We only request the minimum permissions necessary to provide our services. You can revoke these permissions at any time through your third-party account settings.

1.3 Monitoring Data

As part of our monitoring services, we collect:

  • Server metrics (CPU, memory, disk usage, network statistics)
  • Application performance data
  • Website uptime and response times
  • Error logs and system events
  • Configuration data from monitored systems

1.4 Usage Information

We automatically collect information about how you use our services:

  • IP addresses and device identifiers
  • Browser type, operating system, and version
  • Pages visited, features used, and time spent
  • Referral sources and search terms
  • API usage patterns and frequency

1.5 Communications

We collect information when you contact us:

  • Support ticket content and attachments
  • Email communications and responses
  • Chat messages and call recordings (with consent)
  • Feedback and survey responses

2. How We Use Your Information

2.1 Service Provision

  • Provide monitoring, alerting, and analytics services
  • Process and analyze monitoring data
  • Send alerts and notifications
  • Maintain service uptime and performance

2.2 Account Management

  • Create and manage your account
  • Process payments and billing
  • Provide customer support
  • Authenticate users and prevent unauthorized access

2.3 Communication

  • Send service-related notifications
  • Provide product updates and announcements
  • Respond to inquiries and support requests
  • Send marketing communications (with consent)

2.4 Improvement and Analytics

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Conduct research and analytics
  • Troubleshoot issues and optimize performance

3. Information Sharing and Disclosure

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure (Microsoft Azure)
  • Payment processing (Stripe)
  • Email communications (SendGrid, Mailgun)
  • Analytics and monitoring (internal tools only)
  • Customer support platforms

3.2 Business Transfers

If Nodewarden is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Prevent fraud or security threats

3.4 Aggregate Data

We may share anonymized, aggregated data that cannot identify individual users for research, marketing, or business purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data in transit and at rest is encrypted using AES-256
  • Access Controls: Role-based access with multi-factor authentication
  • Network Security: Firewalls, VPNs, and secure network protocols
  • Regular Audits: Security assessments and vulnerability testing
  • Employee Training: Regular security awareness training
  • Incident Response: Comprehensive breach response procedures

5. Data Retention

We retain your information for as long as necessary to provide our services:

  • Account Data: Until account deletion plus 30 days
  • Monitoring Data: Based on your subscription plan (7-365 days)
  • Billing Records: 7 years for tax and legal compliance
  • Support Communications: 3 years for service improvement
  • Usage Logs: 13 months for security and analytics

6. Your Rights and Choices

6.1 Account Access and Control

  • Access and update your account information
  • Download your monitoring data
  • Delete your account and associated data
  • Control notification preferences

6.2 Marketing Communications

  • Opt out of marketing emails using unsubscribe links
  • Adjust email preferences in your account settings
  • Contact us to update communication preferences

6.3 Third-Party Integrations

  • Manage connected third-party services in your account
  • Revoke access to OAuth applications
  • Control data sharing with integrated services

7. International Data Transfers

Our services are hosted primarily in the United States and European Union. By using our services, you consent to the transfer of your information to these jurisdictions. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Services

9.1 OAuth Providers

When you authenticate using third-party services, you are also subject to their privacy policies:

9.2 Integrated Services

Our platform may integrate with third-party monitoring tools, notification services, and other applications. These integrations are subject to their respective privacy policies.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions and authentication
  • Remember user preferences and settings
  • Analyze usage patterns and performance
  • Provide personalized experiences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit functionality.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our application

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@nodewarden.com

Mail: Nodewarden Privacy Team
[Your Company Address]
[City, State, ZIP Code]

Data Protection Officer: dpo@nodewarden.com

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information provided above.

This Privacy Policy was last updated on January 1, 2024. We encourage you to review this policy periodically for any updates.